At NSROMA.AFRICA, we take pride in delivering handcrafted African art, textiles, and utility crafts with care. Please read our shipping and return policy carefully to understand how we process and handle your orders.

Domestic Shipping (Within Ghana)

  • Processing Time: Orders are typically processed within 2–4 business days after payment confirmation.
  • Delivery Time: Standard delivery across Ghana takes 3–7 business days depending on your location.
  • Shipping Fee: Calculated at checkout based on your delivery address and order size.
  • Delivery Partner: We work with trusted local couriers to ensure safe and timely delivery.

International Shipping
We are pleased to offer worldwide shipping for customers outside Ghana.

  • Processing Time: Please allow 3–5 business days for processing before shipment.
  • Estimated Delivery Time: Delivery time varies by country and typically ranges from 7–21 business days.
  • Shipping Charges: Calculated based on destination, weight, and shipping method selected at checkout.
  • Customs, Duties & Taxes: International orders may be subject to import duties, taxes, and customs fees levied by your country. These are the responsibility of the customer.

Note: We do not guarantee delivery times for international shipments due to varying customs clearance processes.

Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy, we offer returns or exchanges under the following conditions:

  • Eligibility: Items must be returned within 7 days of delivery, in original condition and packaging.
  • Non-returnable Items: Customized, personalized, or clearance items are non-refundable unless damaged.
  • Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
  • Refunds: Once your return is received and inspected, a refund will be processed to your original payment method within 5–10 business days.
  • Exchanges: If you wish to exchange an item, please contact us to confirm availability.

How to Request a Return or Exchange
Please email us at support@nsroma.africa with the following details:

  • Your full name and order number
  • Item(s) you want to return or exchange
  • Reason for the return or issue (include photos if applicable)

We’ll respond within 24–48 hours with instructions for next steps.

Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund as quickly as possible.

Contact Us
For any shipping or return-related inquiries, contact:
NSROMA.AFRICA

EMAIL : support@nsroma.africa