NSROMA.AFRICA / NSROMA CREATIONS MART
Effective Date: 11 September 2026
Last Updated Date: 11 September 2026

1. Introduction

NSROMA.AFRICA respects your privacy and is committed to handling personal information lawfully, fairly, transparently, and securely. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit nsroma.africa, create an account, place an order, contact us, subscribe to communications, or otherwise use our services.

NSROMA.AFRICA is a marketplace for African wall art and sculpture, textile crafts and accessories, and handcrafted utility and decorative items. This Policy applies to website visitors, customers, account holders, artisans, suppliers, service providers, and anyone who contacts us. For Ghana-related processing, personal information is handled in accordance with Ghana’s Data Protection Act, 2012 (Act 843). For Nigeria-related processing, personal information is handled in accordance with the Nigeria Data Protection Act, 2023, where applicable.

2. Information We Collect

We collect information reasonably needed to operate our marketplace, process orders, provide customer support, deliver products, and meet legal obligations.

Contact and Account Information

This may include:

  • Name;
  • Email address;
  • Phone number, where provided;
  • Billing and delivery address;
  • Account login information, where account features are available;
  • Account preferences; and
  • Communications submitted through contact forms, email, or support channels.

Order and Payment Information

When you place an order, we may collect or receive:

  • Products selected;
  • Order number and transaction reference;
  • Purchase amount and currency;
  • Payment status;
  • Delivery details;
  • Invoice or receipt information; and
  • Return, refund, cancellation, or payment-dispute records.

Payments are processed through authorised third-party payment providers. NSROMA.AFRICA may receive limited transaction-confirmation information needed for order fulfilment, customer support, accounting, fraud prevention, and dispute resolution.

We do not ask customers to send card numbers, CVV details, passwords, PINs, or one-time verification codes by email, social media, or messaging applications.

Website and Technical Information

When you visit our website, we may collect:

  • IP address;
  • Browser type and device information;
  • Operating system;
  • Pages and products viewed;
  • Cart and checkout activity;
  • Referral source;
  • Cookie preferences;
  • Website performance and error records; and
  • Security and fraud-prevention logs.

Artisan, Supplier and Business Information

Where relevant, we may collect business, product, communication, payment, and fulfilment information from artisans, suppliers, or other business partners to curate products, manage listings, coordinate orders, and support commercial relationships.

3. How We Use Personal Information

NSROMA.AFRICA may use personal information to:

  • Create and manage customer accounts;
  • Process orders, payments, and delivery arrangements;
  • Provide order updates, receipts, customer support, and return assistance;
  • Respond to enquiries, complaints, and feedback;
  • Manage artisan, supplier, and business relationships where applicable;
  • Improve website performance, product information, customer experience, and service quality;
  • Detect fraud, unauthorised transactions, security threats, or misuse;
  • Maintain accounting, tax, legal, and dispute-resolution records;
  • Send essential service communications; and
  • Send promotional messages only where permitted and in line with your preferences.

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected without an appropriate lawful basis and, where required, further notice or consent.

4. Legal Basis for Processing

NSROMA.AFRICA processes personal information only for clear and legitimate purposes.

Depending on the circumstances, we may process information because it is necessary to:

  • Provide a product, service, account feature, or support request;
  • Process and fulfil an order or business arrangement;
  • Meet legal, tax, accounting, consumer-protection, or record-keeping obligations;
  • Protect customers, the website, payments, and business operations from fraud or security risks; or
  • Send marketing communications or use non-essential cookies where consent has been provided or another lawful basis applies.

You may withdraw consent at any time where consent is the basis for processing. This does not affect processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and protect the website, remember preferences, maintain cart and checkout functions, and understand website performance.

Essential cookies may support:

  • Website security;
  • Customer login or account access;
  • Product cart and checkout functions;
  • Form submissions;
  • Session management; and
  • Cookie-consent choices.

Where used, analytics or marketing cookies will be managed through a cookie banner or preference tool. Users can accept, reject, change, or withdraw non-essential cookie choices through the Cookie Settings tool where available.

Please read our Cookie Policy for further details.

6. Sharing Personal Information

NSROMA.AFRICA does not sell personal information.

We may share personal information only where necessary with trusted third parties, including:

  • Website-hosting, cloud-storage, and technical-service providers;
  • Payment and billing providers;
  • Delivery, courier, logistics, and fulfilment providers;
  • Customer-support, email, and communication providers;
  • Security, fraud-prevention, and website-maintenance providers;
  • Analytics providers, where used;
  • Professional advisers, insurers, auditors, and legal advisers; and
  • Government authorities, regulators, courts, or law-enforcement bodies where required by law.

Providers may access personal information only as necessary to provide their services, protect systems, or meet legal obligations. We require relevant providers to use appropriate confidentiality and security safeguards.

7. International Data Processing

NSROMA.AFRICA operates from Ghana and Nigeria. Some website-hosting, payment, analytics, communications, security, or technology providers may process information outside the country where you are located.

Where international processing is necessary, we will take reasonable contractual, organisational, technical, or other lawful steps to protect personal information as required under applicable Ghanaian and Nigerian data-protection law.

You may contact us for more information about cross-border processing of your personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

This may include retaining:

  • Account information while an account remains active and afterwards where needed for support, security, or legal purposes;
  • Order, delivery, transaction, refund, and return records for applicable accounting, tax, consumer-protection, and legal periods;
  • Customer-support communications for as long as needed to address enquiries, complaints, or disputes;
  • Marketing information until you unsubscribe or withdraw consent; and
  • Technical and security records for a reasonable period needed to protect the website and investigate misuse.

When information is no longer required, we will securely delete, anonymise, or dispose of it where appropriate. Backup copies may remain temporarily until they are removed through normal backup cycles.

9. Data Security

NSROMA.AFRICA uses reasonable organisational and technical measures to protect personal information. These may include:

  • Secure website connections;
  • Access controls based on business need;
  • Restricted access to customer and order records;
  • Secure hosting and system monitoring;
  • Fraud and misuse detection;
  • Procedures for responding to technical or security incidents; and
  • Confidentiality obligations for authorised personnel and providers.

No website, internet connection, or data-storage system can be guaranteed completely secure. Users should keep account credentials private and notify us promptly of suspected unauthorised activity.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you;
  • Request correction of inaccurate, incomplete, or outdated information;
  • Request deletion, blocking, or destruction of eligible personal information;
  • Object to or request restriction of certain processing;
  • Withdraw consent where processing relies on consent;
  • Stop direct-marketing communications; and
  • Raise a privacy concern with NSROMA.AFRICA.

For Ghana-related concerns, you may raise an unresolved matter with the Ghana Data Protection Commission. For Nigeria-related concerns, you may raise an unresolved matter with the Nigeria Data Protection Commission.

We may request reasonable identity-verification information before completing a privacy request. Some information may need to be retained for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes.

11. Children’s Information

NSROMA.AFRICA does not knowingly collect personal information directly from children without appropriate parent or guardian involvement.

If you believe that a child’s information has been submitted without appropriate permission, please contact us. A parent or guardian may request that we review, correct, or delete eligible child information, subject to applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social-media platforms, or external services.

NSROMA.AFRICA is not responsible for the privacy practices, content, or security of third-party services. Please review their privacy notices before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, marketplace services, providers, data practices, or legal obligations change.

The revised Policy will display an updated Last Updated Date. Where appropriate, we may provide additional notice through the website, account area, or email.

14. Contact Us

For privacy questions, personal-information requests, account concerns, or complaints about how NSROMA.AFRICA handles personal information, please contact us:

Website Name: NSROMA.AFRICA
Website: nsroma.africa
Support Email: support@nsroma.africa 

Ghana Address: GA-404-7686, House Number 372, Outer Ring Road, Near Borla Junction, Lartebiokorshie, Accra, Ablekuma Central, Greater Accra, Ghana

Nigeria Address: Plot 254, 313 Road, FHA Phase 2, Kubwa, FCT, Nigeria