NSROMA.AFRICA / NSROMA CREATIONS MART
Effective Date: 11 September 2026
Last Updated Date: 11 September 2026

1. Purpose and Scope

This Account & Data Deletion Policy explains how customers, account holders, artisans, suppliers, and other users may request account closure, personal-data correction, deletion, restriction, or marketing opt-out.

This Policy applies to personal information collected through nsroma.africa, customer accounts, orders, support communications, and related marketplace services.

This Policy should be read with our Privacy Policy, Terms & Conditions, and Refund, Return & Cancellation Policy.

For Ghana-related processing, requests are assessed in accordance with Ghana’s Data Protection Act, 2012 (Act 843). For Nigeria-related processing, requests are assessed in accordance with the Nigeria Data Protection Act, 2023, where applicable.

2. Different Types of Requests

The following requests are different and may have different outcomes:

  • Account closure: Closing access to an online NSROMA.AFRICA account.
  • Personal-data deletion: Requesting deletion, blocking, or destruction of eligible personal information.
  • Correction request: Asking us to correct inaccurate or incomplete personal information.
  • Marketing opt-out: Stopping promotional emails or other marketing communications.
  • Order cancellation: Requesting cancellation of an order before it is processed or dispatched.
  • Return or refund request: Requesting a return, replacement, or refund for a completed order.

Closing an account does not automatically cancel an order, return a product, issue a refund, or remove information that we must retain for legal, security, accounting, or dispute-resolution purposes.

3. Account Closure

Where account features are available, you may request closure of your account by contacting us through the Support Email.

Account closure may remove access to:

  • Saved addresses;
  • Order history;
  • Account preferences;
  • Wishlist or saved-product features, where available; and
  • Other account-based functions.

Before requesting account closure, you should save any information you may need, including order references, invoices, receipts, and delivery records.

If you have an active order, unresolved payment concern, return request, or dispute, we may need to keep limited account or transaction information until the matter is resolved.

4. Personal-Data Deletion and Correction Requests

You may request access to, correction of, deletion of, blocking of, or restriction of eligible personal information held by NSROMA.AFRICA.

Requests may relate to:

  • Name, email address, phone number, or address;
  • Account information;
  • Customer enquiries and support messages;
  • Order and service information;
  • Marketing preferences; and
  • Other personal information we hold about you.

We will assess each request fairly and in accordance with applicable Ghanaian and Nigerian data-protection requirements.

5. Information We May Need to Retain

A deletion or closure request may be limited where we need to retain information for a legitimate reason, including:

  • Accounting, tax, and financial-record obligations;
  • Order fulfilment, delivery, refunds, returns, and warranty matters;
  • Fraud prevention, security, and abuse detection;
  • Legal claims, complaints, disputes, or investigations;
  • Compliance with legal duties; or
  • Protection of the rights and safety of NSROMA.AFRICA, customers, artisans, suppliers, or other parties.

Where appropriate, we will explain why a request cannot be fully completed.

6. Marketing Preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the marketing message or by contacting us through the Support Email.

After you opt out of marketing, we may still send essential communications where necessary, including order confirmations, receipts, delivery updates, security alerts, return information, payment notices, and legal or policy updates.

7. Identity Verification

To protect personal information, NSROMA.AFRICA may request reasonable information to verify the identity of a person making an account-closure or data request.

If a request is made on behalf of another person, business, artisan, supplier, or organisation, we may ask for reasonable evidence that the requester has authority to act on that person’s or organisation’s behalf.

We will not ask for unnecessary sensitive information to process a request.

8. How to Submit a Request

To submit a request, please contact us through the Support Email and include:

  • Your full name;
  • Your email address;
  • Your account email address, if different;
  • Relevant order or transaction reference, where applicable;
  • The type of request: access, correction, deletion, restriction, account closure, or marketing opt-out; and
  • Details of the information involved.

We will handle requests within a reasonable period and in accordance with applicable law. We may contact you if we need further information to verify or process the request.

9. Children’s Information

NSROMA.AFRICA does not knowingly collect personal information directly from children without appropriate parent or guardian involvement.

A parent or guardian may contact us to request review, correction, or deletion of eligible personal information relating to a child, subject to identity verification and applicable law.

10. Changes to This Policy

NSROMA.AFRICA may update this Policy when its account features, marketplace services, retention practices, data-processing activities, or legal obligations change.

The revised Policy will display an updated Last Updated Date.

11. Contact Us

For account-closure requests, personal-data requests, correction requests, marketing opt-outs, or related questions, please contact us:

Website Name: NSROMA.AFRICA
Website: nsroma.africa
Support Email: support@nsroma.africa 

Ghana Address: GA-404-7686, House Number 372, Outer Ring Road, Near Borla Junction, Lartebiokorshie, Accra, Ablekuma Central, Greater Accra, Ghana

Nigeria Address: Plot 254, 313 Road, FHA Phase 2, Kubwa, FCT, Nigeria