NSROMA.AFRICA / NSROMA CREATIONS MART
Effective Date: 11 September 2026
Last Updated Date: 11 September 2026

1. Purpose and Scope

This Acceptable Use Policy sets the rules for using nsroma.africa, customer accounts, product pages, order features, payment processes, support channels, and other NSROMA.AFRICA services.

This Policy applies to all website visitors, customers, account holders, artisans, suppliers, business partners, and anyone who accesses or uses our marketplace.

You must use NSROMA.AFRICA lawfully, respectfully, and only for its intended shopping, marketplace, and customer-service purposes.

This Policy should be read with our Terms & Conditions, Privacy Policy, Refund, Return & Cancellation Policy, and Account & Data Deletion Policy.

2. Responsible Use

When using NSROMA.AFRICA, you must:

  • Provide accurate and current account, contact, delivery, and payment information;
  • Keep login credentials private and secure;
  • Use only your own account, unless you have lawful authority to act for another person or business;
  • Respect NSROMA.AFRICA’s products, artisans, suppliers, staff, systems, and other users;
  • Use website content only for lawful personal shopping or authorised business purposes;
  • Contact us promptly if you discover a security concern, payment issue, account misuse, or suspicious activity; and
  • Comply with applicable laws in Ghana, Nigeria, and any other location from which you use the website.

3. Account Misuse

You must not:

  • Create an account using false, misleading, or impersonated information;
  • Share, sell, transfer, rent, or allow unauthorised use of your account;
  • Attempt to access another person’s account, order information, or personal data;
  • Use another person’s payment method without permission;
  • Create multiple accounts to misuse promotions, discounts, refunds, or website features; or
  • Continue using an account after it has been suspended or closed without written permission.

4. Website and Technical Restrictions

You must not:

  • Interfere with, damage, overload, or disrupt the website, servers, checkout process, security controls, or another user’s access;
  • Upload malware, viruses, ransomware, harmful code, or unauthorised scripts;
  • Attempt to gain unauthorised access to accounts, systems, data, or restricted website areas;
  • Use bots, crawlers, scraping tools, scripts, or automated methods to access, copy, collect, or extract website content without written permission;
  • Circumvent security controls, access limits, payment checks, or technical protections; or
  • Reverse engineer, decompile, or attempt to discover the source code, systems, or technical structure of the website.

5. Payment, Order and Refund Misuse

You must not:

  • Use stolen, unauthorised, or fraudulent payment methods;
  • Provide false billing, delivery, or transaction information;
  • Attempt to manipulate prices, discounts, invoices, refunds, payment records, or order history;
  • Submit false cancellation, return, refund, payment-dispute, or chargeback claims;
  • Abuse promotional offers or discount codes; or
  • Place orders with no genuine intention of completing the purchase.

NSROMA.AFRICA may review suspicious transactions and may delay, reject, cancel, or investigate an order where fraud or unauthorised activity is reasonably suspected.

6. Intellectual Property and Product Content

You must respect NSROMA.AFRICA’s intellectual-property rights and the rights of artisans, suppliers, and other third parties.

You must not:

  • Copy, reproduce, download, republish, distribute, sell, or commercially exploit product images, descriptions, graphics, text, or website content without written permission;
  • Remove watermarks, branding, copyright notices, ownership notices, or product-attribution information;
  • Misrepresent handcrafted products, cultural designs, or artisan work as your own;
  • Use NSROMA.AFRICA’s name, logo, or branding in a misleading way; or
  • Upload or submit content that infringes copyright, trademark, privacy, confidentiality, or other legal rights.

7. Harmful or Unlawful Conduct

You must not use NSROMA.AFRICA to:

  • Carry out unlawful, fraudulent, deceptive, abusive, or harmful activity;
  • Harass, threaten, discriminate against, defame, or abuse another person;
  • Promote scams, phishing, identity theft, illegal activity, or deceptive commercial practices;
  • Collect another person’s personal information without permission;
  • Impersonate NSROMA.AFRICA, its staff, an artisan, a supplier, another customer, or any other person or organisation; or
  • Submit content that is unlawful, obscene, hateful, threatening, or otherwise inappropriate.

8. Enforcement

NSROMA.AFRICA may investigate suspected breaches of this Policy.

Where reasonably necessary, we may take proportionate action, including:

  • Warning the user;
  • Restricting website functions;
  • Removing or correcting affected content or records;
  • Delaying, cancelling, or reviewing an order;
  • Suspending or closing an account;
  • Restricting access to support channels in cases of abuse;
  • Preserving relevant account, payment, and technical records; and
  • Reporting serious unlawful activity to relevant authorities where required by law.

Enforcement action does not remove any legal rights that users may have under applicable Ghanaian or Nigerian law.

9. Reporting Misuse

If you need to report suspected fraud, account misuse, harmful content, unauthorised access, or an intellectual-property concern, please contact us through the Support Email.

Your report should include the relevant website link, order reference, account details, screenshots, or other information that may help us investigate.

10. Changes to This Policy

NSROMA.AFRICA may update this Policy when its marketplace services, technology, security practices, products, or legal obligations change.

The revised Policy will display an updated Last Updated Date.

11. Contact Us

For questions about this Policy or to report misuse, fraud, a security concern, inappropriate content, or a suspected breach, please contact us:

Website Name: NSROMA.AFRICA
Website: nsroma.africa
Support Email: support@nsroma.africa 

Ghana Address: GA-404-7686, House Number 372, Outer Ring Road, Near Borla Junction, Lartebiokorshie, Accra, Ablekuma Central, Greater Accra, Ghana

Nigeria Address: Plot 254, 313 Road, FHA Phase 2, Kubwa, FCT, Nigeria